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Frequently Asked Questions
What are refurbished devices and where they come from?
The terms refurbished, pre-owned, and reconditioned are often used interchangeably in the market. A refurbished device — whether it’s a phone, tablet, laptop, or desktop computer — is a pre-owned product that has gone through thorough quality checks, secure data erasure, and any necessary repairs to ensure it meets a high standard for resale.
These standards are based on the overall condition of the device, giving customers a clear understanding of the quality they can expect. All of our devices are certified Australian stock.
How does ReDial grade the devices?
This device has undergone a 44-Point diagnostic check to ensure full functionality. Our 44-Point diagnostic check includes:
- LCD functionality
- A minimum of 80% battery health
- Fully functional buttons
- Fully Functional Wi-Fi & 4G
- Fully Functional Camera
- Fully Functional Charger Port
- Fully Functional Touch ID
- Fully Functional Microphone and Speakers
- Network Unlocked
What are the grading conditions?
AS NEW: These devices look brand new with no visible signs of use. The screen and body are pristine, with no scratches, dents, or marks. Battery health is excellent (90%+).
EXCELLENT: These devices show very minimal signs of use. There may be tiny, hardly noticeable scratches or marks on the case or screen, but no chips or dents. Battery health is good (80%+). Overall, the phone looks very clean and well cared for.
GOOD: These devices have noticeable but moderate signs of use. You might see some light to moderate scratches, scuffs, or small dents, especially on the frame or back. The screen is clear but may have light scratches visible when turned on. Battery health is good (80%+). The phone is fully functional and shows it has been used but well maintained.
ACCEPTABLE: These devices show heavy wear and tear with deep scratches, chips, or dents. The screen may have visible scratches or small chips on the edges. The body may have dents or marks but the device remains fully functional with no broken parts. Battery health is still good (80%+). The phone works but clearly shows signs of extended use.
What accessories come with the refurbished device?
Your Device: Fully tested with our 44-Point Check and ready to use straight out of the box.
Accessories:
- Phone: Device + charging cable
- Laptop: Device + charger
- Tablet: Device + charging cable + wall adapter
Packaging: All devices are securely shipped in our Redial standard box. If the original box and manuals are available, they’ll be included.
Do you offer Buy Back and Trade In services?
You may email us at collections@phonecycle.com.au for more information on our Buy Back service. You may also organize a free collection for 10 or more trade in devices HERE.